Terms & Conditions

 These Terms and Conditions govern the sale and provision of services by Pure Elite and form the basis of the contract between Pure Elite and Client. 

By accepting & booking our cleaning services, the client is accepting our Terms & Conditions. Please ensure you have read these carefully.

 

Important Information About Your New Service

We try our best to answer all calls, emails and messages received between 8.00 – 6.00pm (Monday – Friday). If contact is made outside of these hours, we may respond but usually everything is dealt with the following working day. 

• All our staff are fully referenced & DBS cleared. If you have any concerns, please get in touch and we will be happy to help. 
• All our staff receive the same training & we carry out spot checks to ensure their standards remain high. 

 

Prices & Payments 

• Our prices are subject to change, we will always give 30 days written notice of the change. 

 

 We accept the following methods of payments : 

 – Bank transfer 

• Payments are due on a due date of the Invoice, unless issued otherwise. 
• If payment isn’t received within 5 days of the due date, a late fee of £25 be charged to your bill. After each 30 days non payment – 10% of the full bill will be added on top.

 

Providing The Services

• As required by law, Pure Elite will provide the services with reasonable skill & care, consistent with best practices and standards in the cleaning service industry.
• Pure Elite will make every effort to complete services on time and in the accordance of your requests. We cannot be held responsible for any delays if any event outside of our control occurs.
• Services are usually provided Monday-Friday between 9am – 5.30pm but we may have additional slots available, please enquire for more information. 

 

• Bank Holiday or Weekend Cleaning is charged at an additional rate.
• To change an agreed regular slot, we must be given at least 48 hours notice in writing – via Email, Message or WhatsApp. We cannot guarantee your chosen slot will be available, but we will notify of our availability when enquiry is made.
• Clients must ensure that the property where the services are to be provided, has both hot & cold running water, electricity and adequate lighting. 
• Pure Elite provides all the products and equipment. If we are required to use equipment provided by a client, equipment must be safe to use and in full working order and must not require any special skills to use. We accept no responsibility for any damage/faults caused by us using your equipment.
• Unless we are notified in writing, we will presume that all surfaces such as marble, granite, limestone & wood are fully sealed and able to be cleaned as normal. 

 

 PLEASE NOTE – We do not use any harsh products such as bleach ( only when requested by client and in this case we accept no responsibility for any damage/faults caused by using it ), highly scented chemicals, strong limescale removers or any products or equipment which are abrasive. All our employees and contractors use tried and tested products and materials which are designed with our clients and staff’s health in mind. We don’t authorise staff to use any other products or equipment as to avoid any health issues and damages.

• Any issues with a service received, contact must be made within 12 hours of actual clean, with details and pictures and we will assess the situation. We do not offer refunds but we aim to provide you with excellent service. 
• Client is responsible for ensuring you provide us with all relevant instructions for activating/deactivating alarm systems. We will not be held responsible for triggering any alarm systems where you have not provided clear instructions. 
• Employees or Contractors also are not insured to climb onto any steps/ladders of any height inside or outside of property we are cleaning. We will do our best to reach everywhere we can.
• In the event (caused by us) that we are unable to provide you with a service on any given day/week, you will NOT be charged. We will do our best to avoid this, but occasionally this may be out of our control.
• In the event (caused by a client) that we are unable to provide you with a service, for example due to being unable to gain access, forgetting about your clean, or cancelling cleaning within 24 hours you will be charged 100% for the service.
• By agreeing to these T&C’s, you give us permission to take photographs of cleaning within your property. These will never include personal details/images to link you to the photographs. Images will be used for marketing & training purposes.
• Pure Elite price charges vary depending on each client’s requests and property size, rooms, fixtures & fittings. 
• If you are found to be engaging any of our employees and/or contractors either directly or indirectly by discussing/offering to hire separately to Pure Elite, either for yourself, friends or family members, then you will be liable to pay us a recruitment fee.

 

Cancellations 

• Wish to cancel or rearrange the services within 24 hours or less of the agreed start time, clients will be required to pay the full price for the provision of service.

 

Regular cleanings require at least 48 hours notice, otherwise clients are required to pay full amount of cleaning service. 

One off cleans require at least 72 hours notice to cancel the service to receive full deposit back, less than 72 hours no deposit be returned. 

• Once Pure Elite has begun providing the services, Client is free to cancel the services at any time by giving 14 days written notice. 
• Once we have begun providing the services, we may cancel the services at any time by giving 14 days written notice. If situations arise which are beyond our control, we have the right to cancel services with no notice. 

 

Liability

• Pure Elite has a Public Liability Insurance policy in place, underwritten by a leading insurer. A copy of our Public Liability Insurance is available to view upon request.
• Pure Elite is providing services within clients property, if Client believes, we cause any damage, we must be notified of such damage within 12 hours of carrying out the services. Client must provide photographic evidence and other relevant information to support the client’s claim. Without this, we are unable to make a claim under our insurance policy. In the event that client is not able to provide evidence, then Client will not be able to pursue a claim for damages. We are not responsible for any pre-existing faults or damage in or to client’s property, that we may discover whilst providing the services. 
• We agree to provide security for keys to the Client’s property at all times. In the unlikely event of any keys being misplaced/lost by Cleanemax, we will make appropriate arrangements for replacement keys to be made at our expense. No keys are labelled to reduce risk of theft.  

 

Governing Law & Jurisdiction

• These Terms & Conditions are the relationship between Client and Pure Elite (whether contractual or otherwise) shall be governed by client and constructed in accordance with English law.
• Any dispute, controversy, proceedings or claim between Client and Pure Elite relating to these Terms & Conditions, the Contract or the relationship between Client and Pure Elite (whether contractual or otherwise), shall be subject to the jurisdiction of the courts of England, Wales, Scotland & Northern Ireland, as determined by your residency

 

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12. Contact Information

If you have any questions regarding these terms, please contact us:

Pure Elite Cleaning
55 Longsmith Street

Gloucester

GL1 2HT

 07538 567809
 pureelitecleaning@gmail.com